TRAINER/LEAD ENVIRONMENTAL SERVICES

The Trainer/Lead in the Housekeeping Department is responsible for overseeing the training and development of housekeeping staff, ensuring that all team members adhere to hospital cleanliness standards and infection control protocols. This role involves leading by example, providing hands-on training, and supporting the housekeeping team in delivering exceptional service. The Trainer/Lead also assists with daily operational tasks and ensures that housekeeping practices align with hospital policies and procedures.

Essential Duties

• Develop and deliver comprehensive training programs for new and existing housekeeping staff, covering cleaning procedures, equipment use, safety protocols, and infection control practices.
• Monitor and evaluate the performance of housekeeping staff, providing feedback and guidance to ensure adherence to departmental standards and procedures.
• Lead by example, demonstrating proper cleaning techniques, equipment handling, and safety practices during daily operations.
• Assist in creating and updating training materials, including manuals, checklists, and visual aids, to ensure they reflect current best practices and hospital policies.
• Conduct regular refresher training sessions and workshops to keep staff informed about new cleaning technologies, safety regulations, and infection control guidelines.
• Provide on-the-job training and support to new hires, ensuring they are effectively integrated into the team and are proficient in their roles.
• Address and resolve any training-related issues or concerns, and collaborate with the Housekeeping Supervisor/Manager to implement corrective actions as needed.
• Assist with scheduling and coordinating training sessions, ensuring minimal disruption to daily operations.
• Support the Housekeeping Supervisor/Manager in overseeing daily housekeeping operations, including assigning tasks, managing workloads, and addressing any operational challenges.
• Conduct inspections of cleaned areas to ensure compliance with cleanliness and safety standards, and provide feedback and training to staff based on inspection results.
• Maintain accurate records of training activities, staff performance, and any incidents or issues related to training and development.
• Stay current with industry trends, best practices, and advancements in housekeeping technologies, and incorporate relevant information into training programs.
• Demonstrates flexibility with assignments within professional scope/duties/licensure.

Required Experience

• Physical ability to perform tasks that involve standing, walking, bending, and lifting up to 50 pounds.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
• Ability to handle sensitive information with discretion and maintain confidentiality.    

Preferred Experience

• Minimum of 3-5 years of experience in housekeeping, with at least 1-2 years in a leadership or training role, preferably in a healthcare setting.
• Strong knowledge of cleaning techniques, infection control procedures, and the use of housekeeping equipment.
• Proven ability to train, mentor, and motivate staff, with excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.    

Preferred Education

• High school diploma or equivalent
• Additional education or certification in environmental services, hospitality, or a related field is preferred    

Employee Health Requirements

Exposure to:

•     Chemicals: Refer to MSDS Sheets
•     Video Display Terminals: None
•     Blood and Body Fluids: Occasional exposure to blood and body fluids during cleaning procedures.
•     TB or Airborne Pathogens: Occasional exposure to TB or airborne pathogens during cleaning procedures.

    Sensory requirements (speech, vision, smell, hearing, touch):

•     Speech: Required to communicate with supervisor and patients.
•     Vision: Ability to see soiled carpet, digital pager messages, assignments, etc.
•     Smell: Ability to detect foul odors, helpful to note presence of electrical/fire safety.
•     Hearing: Ability to hear alarms, voice pager messages.
•     Touch: Ability to feel heat or cold with hands.

 Activity/Lifting Requirements:

 Percentage of time during the normal workday the employee is required to:  

• Sit: 0%
• Twist: 6%
• Stand: 33%
• Crawl: 1%
• Walk: 33%
• Kneel: 5%
• Lift: 6%
• Drive: 0%
• Squat: 10%
• Climb: 2%
• Bend: 5%
• Reach above shoulders: 5%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Continuously
• Up to 20 lbs: Frequently
• Up to 35 lbs: Occasionally
• Up to 60 lbs: Occasionally
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Putting away supplies, sometimes overhead. Mops and brooms - carried 10', knee high; vacuums - carried 1', ankle high; chairs (35#) carried 10', waist high.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 0
• Twist: 18
• Stand: 130
• Crawl: 0
• Walk: 155
• Kneel: 15
• Lift: 22
• Drive: 0
• Squat: 20
• Climb: 9
• Bend: 30
• Reach above shoulders: 10

Repetitive use of hands (Frequency indicated):

• Simple grasp up to 15 lbs. 
• Normal weight: 50-200#
• Pushing & pulling Normal weight: 50-200#
• Fine Manipulation: Wringing out cloths.

Repetitive use of foot or feet in operating machine control: 50 lbs of pressure - vacuum, locking carts

Environmental Factors & Special Hazards:

Environmental Factors (Time Spent):

•     Inside hours: 8
•     Outside hours : 0
•     Temperature: Normal Range
•     Lighting: Average
•     Noise levels: Average
•     Humidity: Normal Range
•     Atmosphere: Normal Range

Special Hazards: Mechanical, Electrical, Chemical - Vacuums, floor equipment, cleaning supplies/other chemicals

Protective Clothing Required: Goggles and gloves