CARDIOLOGY SCHEDULE LIAISON

The Cardiology Schedule Liaison is a critical role within the Cardiology department, serving as a key point of contact between Cardiology, the Emergency Department (ED), Operating Room (OR), physicians, clinical coordinators, and various departments involved in scheduling and pre-admit testing. This position ensures smooth operation of scheduled appointments and procedures by handling registrations, scheduling, insurance compliance, and customer service, all while maintaining a focus on patient satisfaction and efficient workflow processes. Additionally, this role requires flexibility with assignments within professional scope/duties/licensure.

Essential Duties

• Scheduling and Registration: Accurately schedule cardiology procedures and manage patient registration, ensuring all necessary demographic, insurance/financial, and clinical data is collected and recorded.
• Compliance and Verification: Ensure compliance with insurance, Medicare, Medicaid, and other payer requirements. Verify authorizations as needed and handle re-scheduling of no-shows and canceled appointments.
• Liaison Duties: Act as a liaison between cardiology, procedural and diagnostic scheduling, imaging departments, and practitioner offices to facilitate smooth operations and effective communication.
• Patient Interaction: Provide exceptional customer service by interacting with patients and their representatives in a compassionate manner, guiding them through the scheduling and registration process.
• Workflow Optimization: Identify and recommend improvements to scheduling workflows to enhance efficiency and patient satisfaction. Monitor and address patient wait times.
• Communication: Handle telephone, electronic, and in-person inquiries from various stakeholders. Clearly communicate financial expectations to patients.
• Educational Requirements: Stay current with mandatory education and department meetings.

Required Experience

• Experience with scheduling, insurance compliance, and customer service required.
• Self-starter with strong organizational skills.
• Knowledge of hospital revenue cycle expectations and resolution processes.
• Ability to prioritize tasks and manage workflow effectively.
• Strong verbal and written communication skills.
• Ability to work independently and stay organized in a fast-paced environment.
• Familiarity with HIPAA Privacy and Security requirements.

Preferred Experience

• Prior cardiology experience preferred.

Required Licensure/Education

• High school diploma or equivalent required.

Preferred Education

• Medical terminology knowledge preferred.

Employee Health Requirements

Exposure/Sensory Requirements:

Exposure to: 

• Chemicals: None 
• Video Display Terminals: Average 
• Blood and Body Fluids: None 
• TB or Airborne Pathogens: Will come into direct contact with patients and have potential of normal exposure to airborne pathogens. 

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Required to communicate with patient for education, pre-procedure history information and post-procedure instruction. 
• Vision: Same as above including reading physician's order slip, identify patient to computer system and enter procedure. 
• Smell: Helpful to note presence of electrical/fire hazard. 
• Hearing: Needed for obtaining patient education and understanding of procedure and history information gathering. 
• Touch: Needed to write, computer entry, filing and other functions of patient care. 

Activity/Lifting Requirements:

Percentage of time during the normal workday the employee is required to:

• Sit: 55% 
• Twist: 5% 
• Stand: 30% 
• Crawl: 0% 
• Walk: 10% 
• Kneel: 5% 
• Lift: 30% 
• Drive: 0% 
• Squat: 5% 
• Climb: 0% 
• Bend: 5% 
• Reach above shoulders: 5% 

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Frequently 
• Up to 20 lbs: Frequently 
• Up to 35 lbs: Occasionally 
• Up to 60 lbs: Occasionally 
• Up to 75 lbs: Not Required 
• Up to 100 lbs: Not Required 
• Over 100 lbs: Not Required 

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Help lift patients into/out of wheelchairs. Able to lift stacks of radiographic jackets and carry to file room. Reach above their head for top shelf. Need to lift boxes of paper when rethreading printers and lifting report holders from above cabinets, carried for approximately 10'. 

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 30 
• Twist: 24 
• Stand: 264 
• Crawl: 0 
• Walk: 312 
• Kneel: 24 
• Lift: 48 
• Drive: 0 
• Squat: 24 
• Climb: 0 
• Bend: 24 
• Reach above shoulders: 24 

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 15 lbs. 
• Pushing &pulling Normal weight: 50-200# 
• Fine Manipulation: Typing on computer keyboard, pull cards from card file. 

Repetitive use of foot or feet in operating machine control: 

Environmental Factors & Special Hazards:

• Environmental Factors (Time Spent 
• Inside hours: 8 
• Outside hours : 0 
• Temperature: Normal Range 
• Lighting: Average 
• Noise levels: Average 
• Humidity: Normal Range 
• Atmosphere: 
• Special Hazards: 
• Protective Clothing Required: None