SECURITY TEAM LEADER

The Hospital/Healthcare Security Department Team Leader is responsible for overseeing and managing a team of security officers within the healthcare facility. This role involves supervising daily security operations, ensuring the safety and security of patients, staff, and visitors, and providing leadership and support to the security team. The Team Leader will also be involved in developing and implementing security policies, responding to incidents, and coordinating with other departments to enhance overall facility safety.

Essential Duties

• Lead and supervise a team of security officers, including scheduling shifts, assigning duties, and providing training and guidance to ensure effective security operations.
• Oversee daily security operations, including patrols, monitoring of surveillance systems, and response to security incidents. Ensure that all security protocols and procedures are followed.
• Respond to and manage security incidents, emergencies, and disturbances, taking appropriate actions to resolve issues and ensure the safety of all individuals.
• Develop, implement, and enforce security policies and procedures in accordance with hospital standards, legal requirements, and best practices.
• Prepare and review detailed reports on security incidents, activities, and operations. Ensure accurate and timely documentation of all security-related events.
• Collaborate with hospital departments, law enforcement, and emergency response teams to address security concerns and coordinate responses to incidents.
• Conduct training sessions for security staff on policies, procedures, emergency response, and customer service. Mentor and support team members to enhance their skills and performance.
• Provide excellent customer service by addressing inquiries and concerns from patients, visitors, and staff. Ensure that security officers maintain a professional and helpful demeanor.
• Promote a culture of safety within the facility, identifying and addressing potential security risks and recommending improvements to enhance overall security.
• Utilize de-escalation techniques and crisis intervention skills to manage and diffuse situations involving agitated, disruptive, or potentially violent individuals. Work to resolve conflicts peacefully and prevent escalation.
• Provide 24 hour video surveillance by the use of closed circuit television in the prevention of crime.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Demonstrates flexibility with assignments within professional scope/duties/licensure.

Preferred Experience

• Minimum of 5 years of experience in security, with at least 2 years in a supervisory or leadership role, preferably in a healthcare or institutional setting.
• Strong understanding of security and safety protocols, emergency response procedures, and access control systems.
• Proven leadership and management skills, with the ability to motivate and guide a team effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse groups.
• Strong problem-solving skills and the ability to handle high-pressure situations calmly and decisively.
• Proficiency in using security equipment, including surveillance systems and alarm panels.

Required Licensure/Education

• High school diploma or equivalent
• Valid drivers license and a clean driving record

Preferred Education

• Additional training or certification in security management or law enforcement is preferred.

Employee Health Requirements

Exposure/Sensory Requirements

Exposure to:

• Chemicals: Refer to MSDS sheets
• Video Display Terminals: Average
• Blood and Body Fluids: While assisting to control a combative patient or to assist with the transfer of a patient.
• TB or Airborne Pathogens: While assisting to control a combative patient or to assist with the transfer of a patient.

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Verbal interaction with employees, patients and visitors as well as verbal transmission of radio messages.
• Vision: Ability to observe activities which pose a risk to the hospital, ability to drive a vehicle.
• Smell: Alert to potential life safety and chemical hazards.
• Hearing: Auditory alert to radio transmissions, verbal interactions with employees, patients and visitors.
• Touch: Tactical recognition of safety hazards, manual manipulation of equipment, physical ability to grasp while assisting with patients.

Activity/Lifting Requirements

Percentage of time during the normal workday the employee is required to:

• Sit: 2%
• Twist: 1%
• Stand: 13%
• Crawl: 0%
• Walk: 60%
• Kneel: 1%
• Lift: 4%
• Drive: 15%
• Squat: 1%
• Climb: 1%
• Bend: 1%
• Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Frequently
• Up to 20 lbs: Frequently
• Up to 35 lbs: Frequently
• Up to 50 lbs: Occasionally
• Up to 75 lbs: Occasionally
• Up to 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):

• Assist with transfer of patients to and from carts, wheelchairs, beds. 
• Physically restraint of combative patients. 
• Move items obstructing safe exits, extinguishers, pull stations. 
• Assist with motor vehicle problems in the parking lot.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 10
• Twist: 2
• Stand: 15
• Crawl: 0
• Walk: 45
• Kneel: 5
• Lift: 5
• Drive: 30
• Squat: 2
• Climb: 2
• Bend: 2
• Reach above shoulders: 2

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 15 lbs.
• Pushing & pulling Normal weight: 50-200lbs
• Fine Manipulation: Computer keyboard and writing.

Repetitive use of foot or feet in operating machine control: Required for driving vehicle.

Environmental Factors & Special Hazards

• Environmental Factors (Time Spent):
• Inside hours: 6-8
• Outside hours : 2-6
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere:
• Special Hazards: Only exposure to special hazards would be involvement with these hazards in response to a hospital emergency.
• Protective Clothing Required: As needed.