SECURITY OFFICER

The Hospital/Healthcare Security Officer is responsible for ensuring the safety and security of patients, staff, visitors, and property within the healthcare facility. This role involves monitoring and patrolling the premises, responding to security incidents, and enforcing hospital policies and procedures. The Security Officer plays a crucial role in maintaining a safe and secure environment, while providing a reassuring presence to all who enter the facility.

Essential Duties

• Conduct regular patrols of the facility, including patient areas, administrative offices, parking lots, and entrances, to deter and detect suspicious activity.
• Respond promptly to security incidents, alarms, and emergencies, including medical emergencies, disturbances, and potential threats. Take appropriate action to resolve situations and ensure the safety of all individuals.
• Utilize de-escalation techniques and crisis intervention skills to manage and diffuse situations involving agitated, disruptive, or potentially violent individuals. Work to resolve conflicts peacefully and prevent escalation.
• Monitor and control access to restricted areas, ensuring that only authorized personnel and visitors enter specific zones. Issue visitor passes and verify credentials as needed.
• Operate and monitor surveillance equipment, including security cameras and alarm systems, to detect and respond to security breaches or unusual activity.
• Document security incidents, observations, and activities in detailed and accurate reports. Provide written and verbal reports to management as needed.
• Assist with the implementation of emergency procedures, including evacuation plans and response protocols, during incidents such as fires, natural disasters, or security threats.
• Provide excellent customer service by assisting patients, visitors, and staff with directions, information, and any security-related concerns or inquiries.
• Enforce hospital policies and procedures related to security, safety, and conduct. Ensure that all actions are in compliance with legal and regulatory requirements.
• Work collaboratively with hospital staff, law enforcement, and emergency response teams to address security issues and enhance overall safety.
• Provide 24 hour video surveillance by the use of closed circuit television in the prevention of crime.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Demonstrates flexibility with assignments within professional scope/duties/licensure.

Preferred Experience

• Previous experience in security, law enforcement, or a related field, preferably in a healthcare or institutional setting.
• Strong understanding of security and safety protocols, emergency response procedures, and access control systems.
• Demonstrated experience and skill in de-escalation techniques and crisis intervention.
• Excellent observational and problem-solving skills, with the ability to handle stressful situations calmly and effectively.
• Strong communication and interpersonal skills, with the ability to interact professionally with patients, visitors, and staff.
• Proficiency in using security equipment, including surveillance systems and alarm panels.
• Physical ability to stand, walk, and patrol for extended periods, and respond to emergencies as needed.

Required Licensure/Education

• High school diploma or equivalent
• Valid drivers license and a clean driving record.

Preferred Education

• Additional training or certification in security, de-escalation, or law enforcement is preferred.

Employee Health Requirements

Exposure/Sensory Requirements

Exposure to:

• Chemicals: Refer to MSDS sheets
• Video Display Terminals: Average
• Blood and Body Fluids: While assisting to control a combative patient or to assist with the transfer of a patient.
• TB or Airborne Pathogens: While assisting to control a combative patient or to assist with the transfer of a patient.

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Verbal interaction with employees, patients and visitors as well as verbal transmission of radio messages.
• Vision: Ability to observe activities which pose a risk to the hospital, ability to drive a vehicle.
• Smell: Alert to potential life safety and chemical hazards.
• Hearing: Auditory alert to radio transmissions, verbal interactions with employees, patients and visitors.
• Touch: Tactical recognition of safety hazards, manual manipulation of equipment, physical ability to grasp while assisting with patients.

Activity/Lifting Requirements

Percentage of time during the normal workday the employee is required to:

• Sit: 2%
• Twist: 1%
• Stand: 13%
• Crawl: 0%
• Walk: 60%
• Kneel: 1%
• Lift: 4%
• Drive: 15%
• Squat: 1%
• Climb: 1%
• Bend: 1%
• Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Frequently
• Up to 20 lbs: Frequently
• Up to 35 lbs: Frequently
• Up to 50 lbs: Occasionally
• Up to 75 lbs: Occasionally
• Up to 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):

• Assist with transfer of patients to and from carts, wheelchairs, beds. 
• Physically restraint of combative patients. 
• Move items obstructing safe exits, extinguishers, pull stations. 
• Assist with motor vehicle problems in the parking lot.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 10
• Twist: 2
• Stand: 60
• Crawl: 0
• Walk: 60
• Kneel: 5
• Lift: 5
• Drive: 30
• Squat: 2
• Climb: 2
• Bend: 2
• Reach above shoulders: 2

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 15 lbs.
• Pushing & pulling Normal weight: 50-200#
• Fine Manipulation: Computer keyboard and writing.

Repetitive use of foot or feet in operating machine control: Required for driving vehicle.

Environmental Factors & Special Hazards

• Environmental Factors (Time Spent):
• Inside hours: 6-8
• Outside hours : 2-6
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere:
• Special Hazards: Only exposure to special hazards would be involvement with these hazards in response to a hospital emergency.
• Protective Clothing Required: