SALES ASSOCIATE

The Gift Shop Sales Associate provides exceptional customer service in Riverside Healthcares Marketplace gift shop by assisting customers, processing transactions, and maintaining a clean and well-stocked retail space. The associate helps create a positive shopping experience while supporting the hospitals operations and customer service standards.

Essential Duties

• Greet and assist customers in selecting merchandise and answering product-related questions. Create a positive, welcoming environment that values customer interactions and relationships.
• Respond effectively to multiple customers, ensuring all needs are met in a timely manner.
• Operate the point-of-sale (POS) system to process sales transactions accurately.
• Ensure shelves and displays are fully stocked, well-organized, and visually appealing.
• Handle cash, credit, and gift card transactions in accordance with hospital financial policies.
• Process returns and exchanges.
• Assist with receiving, unpacking, and pricing new merchandise.
• Maintain a clean, orderly, and safe environment in the gift shop.
• Respond to customer inquiries and resolve minor issues in a courteous and timely manner.
• Support promotional and seasonal displays to drive sales.
• Communicate consistently (via call, text, e-mail) with buyer, volunteer services office, gift shop staff, and Director, including during extenuating circumstances in between shifts and during time off.
• Demonstrate flexibility with assignments within professional scope/duties/licensure.

Non-essential Duties

• Assist with preparing for special events or promotions.
• Perform light cleaning and maintenance tasks to ensure a pleasant shopping environment.
• Collaborate with other hospital staff to support gift shop-related initiatives.

Required Experience

• Strong customer service skills, excellent communication and interpersonal skills, and a friendly, professional demeanor a must
• Ability to perform math functions regarding discounts and sales transactions
• Ability to stand for extended periods and perform light lifting
• Ability to work alone without supervision and willing to supervise volunteers on your shift

Preferred Experience

• Retail sales experience (sales, returns, merchandising) preferred
• Computer experience (e-mail, Microsoft Word, Microsoft Excel) a plus
• Familiar with POS and able to learn and utilize system functions properly and efficiently desired

Required Licensure/Education

• High school diploma or equivalent

Employee Health Requirements

Exposure/Sensory Requirements:

Exposure to: 

• Chemicals: Refer to MSDS sheets.
• Video Display Terminals: Average
• Blood and Body Fluids: None
• TB or Airborne Pathogens: The only risk is that associated with the contact with the general public in a healthcare setting.

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Needed for telephone communication, communication with customers.
• Vision: Needed to read POS, memos and literature.
• Smell: Helpful to note presence of electrical/fire safety.
• Hearing: Needed for telephone communication, meetings, and listening to customer concerns.
• Touch: Needed for computer entry, writing, filing, and day-to-day tasks in the shop

Activity/Lifting Requirements

Percentage of time during the normal workday the employee is required to:

• Sit: 5%
• Twist: 0%
• Stand: 39%
• Crawl: 0%
• Walk: 35%
• Kneel: 5%
• Lift: 5%
• Drive: 0%
• Squat: 5%
• Climb: 0%
• Bend: 3%
• Reach above shoulders: 3%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Frequently
• Up to 20 lbs: Frequently
• Up to 35 lbs: Not Required
• Up to 50 lbs: Not Required
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Need to lift reports and paperwork. Need to lift product off displays and walls.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 15
• Twist: 0
• Stand: 200
• Crawl: 0
• Walk: 150
• Kneel: 0
• Lift: 50
• Drive: 0
• Squat: 25
• Climb: 0
• Bend: 10
• Reach above shoulders: 10

Repetitive use of hands (Frequency indicated):

• Simple grasp up to 10 lbs. Often Normal weight: Often
• Pushing & pulling Normal weight: Occasionally
• Fine Manipulation: Computer key boarding, phone dialing, writing, using calculator, typing.

Repetitive use of foot or feet in operating machine control: Not required.

Environmental Factors & Special Hazards

Environmental Factors (Time Spent):

• Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal
• Atmosphere: Normal

Special Hazards: None.

Protective Clothing Required: None