RECEPTIONIST

The Receptionist at Riverside Senior Life serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a welcoming and professional atmosphere within the facility. The Receptionist is responsible for managing front desk operations, including answering phones, greeting visitors, and handling basic administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to providing outstanding customer service in a healthcare environment. Demonstrates flexibility with assignments within professional scope/duties/licensure.

Essential Duties

• Greeting and Directing Visitors: Welcome patients, visitors, and staff, providing them with accurate information and directing them to the appropriate departments.
• Phone Management: Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner.
• Communicate any housekeeping or maintenance concerns with appropriate personnel via walkie-talkie. 
• Appointment Scheduling: Assist with confirming appointments in coordination with Care-A-Van schedule(r) and drivers. 
• Administrative Support: Perform clerical duties, including filing, photocopying, scanning, and managing office supplies including supply ordering. 
• Resident/Visitor Assistance: Provide basic information to patients and visitors regarding facility services, policies, and procedures.
• Financial Support: Support the Business Office Manager or Administrator by collecting payments from resident(s), families, etc., and ensuring deposits are completed accurately. 
• Confidentiality Compliance: Ensure that all patient information is handled in accordance with HIPAA regulations and other applicable privacy laws.
• Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).
• Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.

Non-essential Duties

• Assisting with Special Projects: Support various administrative projects as assigned by the management team.
• Maintaining Reception Area: Ensure the reception area is clean, organized, and stocked with necessary supplies, brochures, and forms. 
• Event Coordination: Assist in organizing meetings, conferences, or special events held within the facility.

Preferred Experience

• Excellent verbal and written communication skills.
• Minimum of 1-2 years of experience in a receptionist or customer service role, preferably in a healthcare setting.

Employee Health Requirements

Exposure to 

• Chemicals: Limited, refer to the MSDS manual for handling any chemicals encountered.
• Video Display Terminals: Extensive exposure; frequent use of computer screens.
• Blood and Body Fluids: Limited potential; minimal direct contact with residents.
• TB or Airborne Pathogens: Limited potential; work is occasionally performed in areas with potential exposure.

Sensory Requirements:

• Speech: Essential for presentations, training sessions, telephone communication, facilitating meetings, and interacting with residents, families, and visitors.
• Vision: Required for reading memos, literature, and computer entry, ensuring accurate documentation and communication.
• Smell: Useful for identifying the presence of electrical or fire safety hazards.
• Hearing: Necessary for telephone communication, attending meetings, responding to alarms, and listening to employee concerns and emergency procedures.
• Touch: Required for writing, computer entry, and filing, ensuring accurate and efficient completion of tasks

Activity/Lifting Requirements:

Physical Activity Distribution During a Normal Workday:

• Sitting: 50%
• Twisting: 4%
• Standing: 17%
• Crawling: 0%
• Walking: 17%
• Kneeling: 2%
• Lifting: 2%
• Driving: 0%
• Squatting: 2%
• Climbing: 0%
• Bending: 5%
• Reaching Above Shoulders: 1%

Lifting Requirements:

• Up to 10 lbs: Occasionally
• Up to 20 lbs: Occasionally
• Up to 35 lbs: Occasionally
• Up to 50 lbs: Not required
• Up to 75 lbs: Not required
• Up to 100 lbs: Not required
• Over 100 lbs: Not required

Lifting and Carrying Requirements: Lifting office supplies, carrying items approximately 20 feet, and placing them in overhead cabinets. For weights above 35 lbs, seek assistance or use appropriate lifting equipment.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sitting: 30 minutes
• Twisting: 2 minutes
• Standing: 10 minutes
• Crawling: 0 minutes
• Walking: 10-30 minutes
• Kneeling: 2 minutes
• Lifting: 2 minutes
• Driving: 0 minutes
• Squatting: 2 minutes
• Climbing: 0 minutes
• Bending: 2 minutes
• Reaching Above Shoulders: 1 minute

Repetitive Use of Hands:

• Simple Grasping: Normal weight items, frequently
• Pushing & Pulling: Normal weight items, frequently
• Fine Manipulation: Regular use of computers for typing and data entry

Repetitive Use of Foot or Feet in Operating Machine Control: None

Environmental Factors & Special Hazards:

• Environmental Factors:
• Inside Hours: 8 hours per day
• Outside Hours: 0 hours
• Temperature: Normal range, typical indoor conditions
• Lighting: Average office lighting
• Noise Levels: Average, typical office environment
• Humidity: Normal range, typical indoor conditions
• Atmosphere: Generally controlled indoor environment with minimal risk factors.
• Special Hazards: None identified
• Protective Clothing Required: None required

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.  Our Total Rewards package includes:

Compensation

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program