EXPERIENCE ASSOCIATE

The Experience Associate at our Riverside Senior Life Communities is responsible for enhancing the overall experience of residents, visitors, and staff by providing exceptional customer service and support. This role involves greeting visitors, assisting residents with various needs, coordinating activities, and ensuring that all interactions reflect the values and mission of Riverside Senior Life. The Experience Associate may also be required to operate a motor vehicle to transport residents or run errands as needed. Additionally, the Experience Associate plays a key role in planning and executing resident programs, accompanying residents to outside functions, and creating personalized experiences that cater to their individual needs and preferences. This is an hourly, non-exempt position that requires a friendly, professional, and service-oriented individual. Demonstrates flexibility with assignments within professional scope/duties/licensure.

Essential Duties

• Resident Assistance: Provide support to residents by assisting with daily activities, responding to their requests, and ensuring their comfort and satisfaction. Assist new residents in adjusting and orienting themselves to the facility.
• Program Development: Actively research materials to contribute new ideas for programs and events. Assist with planning, setting up, and decorating for various programs, events, and facility functions.
• Personalized Experiences: Plan and facilitate personalized experiences for the residents, including one-on-one interactions and specialized programs that cater to individual interests and abilities.
• Resident Accompaniment: Accompany residents to outside functions and drive them to and from events, personal appointments, and other outings as needed.
• Resident Assessment: Evaluate resident preferences and interests within 72 hours of their arrival, and continuously assess resident needs to adapt programs based on their abilities.
• Volunteer Coordination: Assist with training and supervising volunteers, ensuring they are well-equipped to contribute to resident experiences.
• Documentation: Complete documentation of resident participation and progress, including assessments, care plans, and MDS (Minimum Data Set) records.
• Technology Use: Encourage and assist residents with using technology, including In2L systems, to enhance their experience during their stay.
• Collaboration: Work with all departments in daily programming and creating meaningful experiences for residents.
• Monthly Planning: Assist in planning the monthly activity calendar and organizing out trips, ensuring a diverse and engaging range of activities.
• Facility Decoration: Decorate the facility seasonally and in conjunction with facility events to create a welcoming and festive environment.
• All Other Duties: Perform all other duties as assigned to support the overall mission of Riverside Senior Living Communities.

Non-essential Duties

• Administrative Support: Provide occasional administrative support, such as copying and distributing literature regarding scheduled events, answering phones, managing schedules, and assisting with clerical tasks.
• Facility Support: Assist with light housekeeping tasks, such as tidying common areas or preparing spaces for activities.
• Community Engagement: Participate in community outreach efforts to promote Riverside Senior Communities. \"

• A minimum of 3-5 years of infusion experience required
• Minimum of three years of managerial experience required

Required Licensure/Education

Current Illinois RN license

• CPR certification required
• Effective 4/01/2024: Upon hire or within 12 months of start date, must complete and maintain a nationally ANCC-recognized nursing leadership or nursing specialty certification.

Preferred Education

• Bachelors of Science in Nursing (MSN preferred) from an accredited program for professional nursing education from four-year college or university
• Master's Degree required, can be in Nursing or health care/business related field

Employee Health Requirements

Exposure/Sensory Requirements: 

Exposure to: 

• Chemicals: N/A 
• Video Display Terminals: Average 
• Blood and Body Fluids: None 
• TB or Airborne Pathogens: None. 

Sensory requirements (speech, vision, smell, hearing, touch): 

• Speech: Training/presentations, telephone communication, facilitating meetings. 
• Vision: Read computer screens and printouts, memos, communications, documentation, and literature. 
• Smell: Sensitivity and recognition of odors derived from various cleaning processes, odors generated from malfunctioning equipment. 
• Hearing: Telephone communications, meetings, and equipment operating characteristics. 
• Touch: .Writing and computer entry, filing. 

Activity/Lifting Requirements: 

Percentage of time during the normal workday the employee is required to: 

• Sit: 55% 
• Twist: 0% 
• Stand: 20% 
• Crawl: 0% 
• Walk: 20% 
• Kneel: 0% 
• Lift: 0% 
• Drive: 5% 
• Squat: 0% 
• Climb: 0% 
• Bend: 0% 
• Reach above shoulders: 0% 

The weight required to be lifted each normal workday according to the continuum described below: 

• Up to 10 lbs: Occasionally 
• Up to 20 lbs: Not Required 
• Up to 35 lbs: Not Required 
• Up to 50 lbs: Not Required 
• Up to 75 lbs: Not Required 
• Up to 100 lbs: Not Required 
• Over 100 lbs: Not Required 

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): None 

Maximum consecutive time (minutes) during the normal workday for each activity: 

• Sit: 240 
• Twist: 0 
• Stand: 20 
• Crawl: 0 
• Walk: 10 
• Kneel: 0 
• Lift: 0 
• Drive: 5 
• Squat: 0 
• Climb: 0 
• Bend: 0 
• Reach above shoulders: 0 

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 10 lbs. 
• Pushing & pulling Normal weight: 
• Fine Manipulation: Computer keyboard and mouse. 

Repetitive use of foot or feet in operating machine control: None

Environmental Factors & Special Hazards: 

• Environmental Factors (Time Spent): 
• Inside hours: 8 
• Outside hours : 0 
• Temperature: Normal Range 
• Lighting: Average 
• Noise levels: Average 
• Humidity: Normal Range 
• Atmosphere:  

Special Hazards: 

Protective Clothing Required: None