The Director is responsible for leading and managing the day-to-day operations of the of all departments within Riverside Senior Life Communities (SLC), specifically the Estate Homes, Independent Living, Assisted Living, and Memory care on Westwood (Kankakee) campus. The Director strives to achieve and maintain maximum occupancy of Westwood campus and meet the projected budget objectives for the organization. The Director will drive program innovation, foster a culture of person-centered care, and ensure quality and financial performance while leading the management team in alignment with the mission, values, and strategic goals of Riverside Healthcare and Riverside Senior Life Communities. The Director ensures compliance with applicable state and federal requirements.
Responsibilities:
- Ensures the delivery of quality care and services and promotes positive resident and family relations, responding promptly and appropriately to resident needs, requests and concerns. Encourages resident interaction and promotes a culture where each resident is of the greatest importance.
- Design, implement, and continuously improve dementia and Alzheimers care programs using evidence-based practices.
- Ensure staff are trained and competent in person-centered care for residents with cognitive impairments.
- Monitor program outcomes and resident engagement to maintain high standards of quality and innovation.
- Promote positive resident and family relations through responsive communication and personalized care.
- Support activities and engagement programs that enhance residents social, emotional, and physical well-being.
- Lead community operations, including recruiting and retention, performance management, scheduling, and staff development.
- Maintain a safe environment for residents, staff, and visitors, and ensure adherence to emergency procedures.
- Oversee marketing and sales activities, including public relations and prospective resident follow-up, to achieve occupancy goals.
- Manage daily operations of Assisted Living and Memory Care, ensuring compliance with state and federal regulations.
- Oversees contracts for approved services, and directs and evaluates the performance of all service contractors in providing needed services.
- Coordinate resident move-ins and periodically review residency agreements for compliance.
- Oversee healthcare programs and services (e.g., medications, bathing, charting) and ensure adherence to all regulations.
- Maintain accurate, HIPAA-compliant records for residents and staff.
- Manage IDPH surveys, including annual, life safety, and complaint surveys.
- Develop and manage budgets, monitor occupancy, revenue, and expenses, and implement corrective actions as needed.
- Implement quality assurance programs to evaluate and improve departmental performance.
- Ensure timely and accurate completion of billing, accounting, and payroll processes.
- Collaborate with marketing teams and build partnerships with local organizations to enhance community engagement and reputation.
- Assists as needed in the coordination of move-in with respective residents. Periodically reviews each residents status and ability to perform under the terms and conditions of the Residency Agreement.
- Routinely monitor the kitchen sanitation, meal quality, quality and appearance of service and staff, cleanliness of resident apartments, and resident satisfaction.
- Performs additional duties as assigned to ensure business continuity.
Key Performance Indicators
- Occupancy: Maintain or exceed targeted occupancy levels for Assisted Living and Memory Care units.
- Quality Assurance (QAPI): Achieve compliance and performance benchmarks in Quality Assurance and Performance Improvement programs.
- Financial Performance: Meet or exceed budgeted revenue and expense targets; demonstrate effective cost control and resource utilization.
- Resident Satisfaction: Maintain high resident and family satisfaction scores through surveys and feedback mechanisms.
- Staff Competency: Ensure 100% completion of staff training, including dementia care training and certification within required timelines.
- Facility License remaining in Good Standing with the State of Illinois.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:
Compensation:
- Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift differential, on-call
- Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE:
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Benefits - .001 to .49 FTE:
- Paid Leave Hours accrued as you work
