NETWORK ADMINISTRATOR

Riverside Healthcare is seeking a skilled Network Administrator to architect, evaluate, install, document, monitor, and support all components of the organization's wired and wireless networks, including telecommunication systems. The Network Administrator is responsible for maintaining network security, managing Wide Area Network (WAN) connections, and ensuring the operation and integrity of telecommunication systems across the hospital and satellite facilities. This role serves as Tier 2 support for end users and plays a critical role in maintaining VPN and Internet connectivity.

Essential Duties

Network Design and Maintenance:

• Assist in design, administration, and implementation of LAN and WAN network solutions to meet organizational needs.
• Install, configure, and maintain hardware and software for network switches, routers, servers, and telecommunications systems.
• Maintain and monitor network security to ensure the confidentiality of electronic communications.

System Monitoring and Support:

• Monitor network performance and respond to system-generated alarms, ensuring timely issue resolution.
• Provide Tier 2 support for end users, troubleshooting and resolving complex network issues.
• Manage VPN and Internet connectivity, maintaining seamless and secure access.

Collaboration and Vendor Management:

• Act as the primary liaison to phone service providers and other network-related vendors.
• Coordinate with service providers for new equipment installations, maintenance, and operational support.
• Create and maintain documentation of network topology, inventory, and maintenance schedules.

Documentation and Compliance:

• Maintain up-to-date knowledge of healthcare trends, standards, and regulations related to healthcare information systems.
• Implement, document, and maintain network security protocols and procedures.
• Ensure accurate and current records of all network components, including cable runs, PBX systems, and repair work.

Flexibility:

• Demonstrate flexibility with assignments within professional scope/duties/licensure.
• Be available for on call as scheduled.
• Works above scheduled FTE, as needed, as a salaried professional.

Non-essential Duties

• Make recommendations for improving network performance, productivity, and operational efficiency.
• Assist in the development of capital equipment purchase recommendations and operating budget needs.
• Program, troubleshoot, and repair phone switch systems and paging systems.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.  Our Total Rewards package includes:

Compensation

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Required Experience

• Minimum 5 years experience with documented training in the networking fields, including switching, routing, or PBX
• Comprehensive knowledge of practices, procedures, and application of various types of PBX systems or Network systems
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously

Preferred Experience

• May specialize in certain types of equipment requiring special training or experience, but also capable of handling problems with a variety of equipment or systems
• Experience in a healthcare environment a plus

Required Education

• None

Preferred Education

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field preferred
• Cisco (CCNA, CCNP), HP, Aruba, CompTIA Network+ certifications preferred with expectations that appropriate certifications will be obtained within first year of employment

Employee Health Requirements

Exposure/Sensory Requirements

Exposure to:

• Chemicals: Refer to MSDS sheets
• Video Display Terminals: Extreme
• Blood and Body Fluids: None
• TB or Airborne Pathogens: None.

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Training/presentations, telephone communication, facilitating meetings.
• Vision: Read computer screens and printouts, memos, documentation, and literature.
• Smell: Sensitivity and recognition of odors derived from various cleaning processes, odors generated from malfunctioning equipment.
• Hearing: Telephone communications, meetings, and equipment operating characteristics.
• Touch: Writing and computer entry, filing.

Activity/Lifting Requirements

Percentage of time during the normal workday the employee is required to:

• Sit: 30%
• Twist: 5%
• Stand: 30%
• Crawl: 0%
• Walk: 20%
• Kneel: 5%
• Lift: 5%
• Drive: 5%
• Squat: 5%
• Climb: 0%
• Bend: 5%
• Reach above shoulders: 0%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Occasionally
• Up to 20 lbs: Occasionally
• Up to 35 lbs: Occasionally
• Up to 50 lbs: Not Required
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):

Carry equipment up to 10'.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 60
• Twist: 0
• Stand: 60
• Crawl: 0
• Walk: 20
• Kneel: 0
• Lift: 5
• Drive: 5
• Squat: 10
• Climb: 0
• Bend: 10
• Reach above shoulders: 0

Repetitive use of hands (Frequency indicated):

• Simple grasp up to 10 lbs. Occasionally
• Pushing & pulling Normal weight: occasionally
• Fine Manipulation: Computer keyboard, mouse manipulation.
• Repetitive use of foot or feet in operating machine control: None

Environmental Factors & Special Hazards

Environmental Factors (Time Spent):

• Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere: Normal

Special Hazards:

High voltage, dangerous machinery, aggressive patients

Protective Clothing Required: None