MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- FIFTH EAST (PT)

The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.

Schedule Requirements:

9am-9pm

Essential Duties and Responsibilities:

Purposeful Rounding & Proactive Care

• Perform purposeful rounding at established intervals with focus on:
  • Pain
  • Positioning
  • Personal needs (toileting)
  • Possessions within reach (call light, phone, water)
• Anticipate patient needs to reduce call light usage and improve responsiveness.
• Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
• Observe patients closely and promptly report changes in condition or behavior to the RN.

Fall Prevention & Safety

• Monitor patients identified as fall risk and ensure safety interventions are in place.
• Maintain a safe, clutter-free patient environment.
• Ensure call lights, personal items, and safety equipment are within reach.
• Reinforce use of call light and safety precautions with patients and families.
• Escalate safety concerns immediately to nursing staff.

Patient Experience & Daily Care

• Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
• Provide respectful, patient-centered care that supports dignity and privacy.
• Respond promptly to patient requests and communicate delays or concerns appropriately.
• Accurately document care and observations per organizational standards.

Team Collaboration

• Partner with RNs and the interdisciplinary team to support patient care goals.
• Communicate patient needs, concerns, and observations clearly and in a timely manner.
• Participate in unit huddles, safety rounds, and handoffs as assigned.
• Serve as a visible, approachable caregiver during high-volume mid-shift hours.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Compensation

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:

• Paid Leave Hours accrued as you work

Required Education/Licensure:

• Current Certified Nursing Assistant (CNA) certification.
• Basic Life Support (BLS) certification.

Required Experience:

• Ability to perform required physical tasks related to patient care.
• Strong communication, observation, and interpersonal skills.

Preferred Experience:

• Experience in acute care or inpatient settings.
• Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.

Key Performance Indicators

• Improved patient satisfaction scores related to responsiveness.
• Decreased patient falls during mid-shift hours.
• Consistent compliance with purposeful rounding expectations.
• Positive feedback from patients, families, and care team members.

Employee Health Requirements

Exposure/Sensory Requirements:

Exposure to: 

Chemicals: Refer to MSDS sheets

Video Display Terminals: Average

Blood and Body Fluids: Depends on patients diagnosis, exposure to urine, blood, stool, vomitus, AIDS, Herpes.

TB or Airborne Pathogens: High risk-sputum, secretions, coughing. Likelihood of exposure can be reduced with universal precautions. 

Sensory requirements (speech, vision, smell, hearing, touch):

Speech: Required to communicate with patient/families/staff/doctors, coworkers, ancillary personnel and other department heads. Ability to ask for help. 

Vision: Required to observe patients; reading equipment and dials. 

Smell: Helpful to note presence of incontinence, vomitus, blood; electrical/fire safety. 

Hearing: Necessary to hear alarms, yells for help and to hear patient verbalizations. 

Touch: Contact with patients, need to distinguish between hot and cold.

Activity/Lifting Requirements:

Shift: Mid-Shift (Midday)

Percentage of time during the normal workday the employee is required to:

Sit: 10%

Twist: 5%

Stand: 45%

Crawl: 0%

Walk: 25%

Kneel: 0%

Lift: 6%

Drive: 0%

Squat: 2%

Climb: 1%

Bend: 5%

Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

Up to 10 lbs: Frequently

Up to 20 lbs: Frequently

Up to 35 lbs: Frequently

Up to 60 lbs: Occasionally

Up to 75 lbs: Not Required

Up to 100 lbs: Not Required

Over 100lbs: Not Required

Describe and explain the lifting and carrying requirements:

Lifting of patients off their beds that are unable to move independently is done with assistive lifting equipment.

Horizontal movement of patients to and from carts/beds who are unable to move independently is done with assistive lifting equipment.

Lifting equipment - carry 25'- 150' waist high (IV bags, patient trays).

Carry charts 25'- 150' waist high. Filled laundry bags are filled half full so as not to weigh over 35 lbs.

Carry fire extinguishers down 1/2 flight of stairs or up 3-4 flights of stairs and several yards in an emergency.

Maximum consecutive time (minutes) during the normal workday for each activity:

Sit: 30

Twist: 15

Stand: 60

Crawl: 0

Walk: 15

Kneel: 0

Lift: 5

Drive: 0

Squat: 5

Climb: 1

Bend: 15

Reach above shoulders: 5

Repetitive use of hands (Frequency indicated):

Simple grasp 15 lbs.

Pushing & pulling - 50-200 lbs: Occasionally

Fine Manipulation: taking temperature with probe. Opening juice and milk containers. Opening silverware, soap packages. Handling CS tags. Using writing instruments.

Repetitive use of foot or feet in operating machine control: 

Bed lock and cardiac chair - at least 50lbs of pressure. Hydraulic tub lift -at least 50lbs of pressure. 

Environmental Factors and Special Hazards:

Environmental Factors (Time Spent):

Inside hours: up to 12

Outside hours: 0

Temperature: Normal Range

Lighting: Average

Noise levels: Average

Humidity: Normal Range

Atmosphere: Odors

Special Hazards: Chemical -drugs/work with patients receiving chemotherapy-Explosive-oxygen; Radiation-cesium implants and radioactive iodine therapy direct radiation for radiology equipment; mechanical- use of Hoover lift bed scales, motorized wheelchairs, bathtub lift chair.

Protective Clothing Required: Gowns, gloves, goggles, masks, HEPA masks for TB.