CLINICAL SCHEDULING COORDINATOR

The Clinical Scheduling Coordinator at Miller Healthcare is a key administrative role responsible for managing and coordinating the scheduling of clinical staff. This position ensures optimal staffing levels, efficient use of resources, and adherence to all regulatory and organizational guidelines. The Clinical Scheduling Coordinator will work closely with clinical teams and administrative staff to maintain a seamless and efficient workflow. Demonstrates flexibility with assignments within professional scope/duties/licensure.

Essential Duties

• Staff Scheduling: Coordinate and manage the schedules of clinical staff, including nurses, Certified Nursing Assistants, and other healthcare professionals, ensuring coverage meets patient care needs and resident census. 
• Communication: Serve as the primary point of contact for staff regarding scheduling inquiries, changes, and confirmations. Communicate any schedule changes promptly to all relevant parties.
• Data Management: Maintain accurate and up-to-date records of staff schedules and any related documentation in the scheduling system.
• Compliance: Ensure all scheduling practices comply with healthcare regulations, labor laws, and organizational policies.
• Problem Solving: Address and resolve scheduling conflicts, last-minute changes, and staffing shortages, ensuring minimal disruption to patient care.
• Reporting: Generate and analyze scheduling reports to identify trends, forecast staffing needs, and provide recommendations for improving scheduling efficiency.
• Collaboration: Work closely with department heads, clinical managers, and HR to align scheduling practices with organizational goals and patient care standards.
• Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).
• Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.

Non-essential Duties

• Assist with general administrative duties as needed, including answering phones, filing, and responding to email inquiries.
• Participate in team meetings and provide input on scheduling processes and improvements.
• Assist with the onboarding and orientation of new clinical staff related to scheduling procedures.

Required Experience

• Minimum of 2 years of experience in a healthcare scheduling or administrative role. 

Preferred Experience

• Must demonstrate a high level of professionalism, discretion, and the ability to handle sensitive information. Flexibility to adjust hours based on staffing needs may be required.
• Proficiency in scheduling software and systems, strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Excellent communication and interpersonal skills are essential.
• Experience in a clinical setting is strongly preferred.

Required Licensure/Education

• High school diploma or equivalent required. 

Preferred Education

• Certifications in healthcare administration or related fields are a plus.
• Associates degree in healthcare administration, business, or a related field preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes: 

Compensation

•              Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
•              Premium pay such as shift differential, on-call
•              Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE

•              Paid Time Off programs
•              Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
•              Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
•              Defined contribution retirement plans with employer match and other financial wellness programs
•              Educational Assistance Program

Benefits - .001 to .49 FTE:

•              Paid Leave Hours accrued as you work

Employee Health Requirements

Exposure to:

• Chemicals: White out for correction of typing/writing corrections.
• Video Display Terminals: Average
• Blood and Body Fluids: Low risk
• TB or Airborne Pathogens: Low risk.

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Required to communicate with physicians, hospital staff, and outside agencies.
• Vision: Needed to perform chart review data, computer screen work, reading data and information.
• Smell: NA
• Hearing: Needed for telephone communication.
• Touch: Needed to write, computer entry, individual pages of chart for review.

Activity/Lifting Requirements

Percentage of time during the normal workday the employee is required to:

• Sit: 70%
• Twist: 2%
• Stand: 10%
• Crawl: 0%
• Walk: 9%
• Kneel: 1%
• Lift: 4%
• Drive: 0%
• Squat: 1%
• Climb: 0%
• Bend: 2%
• Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Not Required
• Up to 20 lbs: Not Required
• Up to 35 lbs: Not Required
• Up to 50 lbs: Not Required
• Up to 75 lbs: Not Required 
• Up to 100 lbs: Not Required 
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 120
• Twist: 1
• Stand: 30
• Crawl: 0
• Walk: 10
• Kneel: 1
• Lift: 5
• Drive: 0
• Squat: 1
• Climb: 0
• Bend: 2
• Reach above shoulders: 1

Repetitive use of hands (Frequency indicated):

• Simple grasp up to 10 lbs. Normal weight: 80% Pushing &pulling Normal weight:
• Fine Manipulation: Computer entry, writing.
• Repetitive use of foot or feet in operating machine control: None

Environmental Factors & Special Hazards

• Environmental Factors (Time Spent): Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range Lighting: Average
• Noise levels: Average Humidity: Normal Range Atmosphere: Odors, Dust
• Special Hazards: NA
• Protective Clothing Required: None